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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Set email's subjec...
Microsoft Dynamics CRM (Archived)

Set email's subject when reply

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Posted on by Community Member

Hello,

I would like to find a way how to set email's subject when we reply. I have done this for new emails according to this article https://community.dynamics.com/crm/b/crmsoftwareblog/archive/2014/03/10/add-title-and-case-number-to-the-subject-line-of-an-email-sent-from-case-entity

Unfortunately it doesn't work for replies

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  • Verified answer
    BlackBeard Profile Picture
    BlackBeard 445 on at

    Hello,

    i think you can make a real time workflow who fill your subject when you create an Email for a specific Entity.

    That should work.

    Kind Regards

    Léon

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Thanks, this helped

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