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Small and medium business | Business Central, N...
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Dynamics 365 Customer Service Enterprise as Attach-License

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Posted on by 5

Hello,

can somebody please explain, why attach-licenses for Business Central are only in the "Professional" version and not as "Enterprise" version allowed? I can "attach" a "Dynamics 365 Customer-Service" Enterprise license to a "Dynamics 365 Sales Enterprise" base license. But it is not possible to attach a "Dynamics 365 Customer Service" Enterprise license to a "Dynamics Business Central" Premium base license. It is only possible to "attach" a "Dynamics 365 Customer Service" Professional license, according to the Business Central Licensing Guide. Why do we not have a separate SKU? Why do I have to license both full products?

AttachSKU.jpg

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  • Suggested answer
    THE Italian Profile Picture
    on at

    Most probably because D365 BC integrates out of the box only with D365 for Sales (and not Customer Service). 

    These licensing inquiries might be asked trough your CSP Partner to licensing team (EOC) operations center. 

  • Guido Peter Profile Picture
    5 on at

    But I understand that according to the BC licensing guide it is the same for D365 Sales, you can only attach professional and not enterprise.

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