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Hello,
on service orders, we can put field engineer hours through the time sheet.
Then we perform invoicing, and we consume the hours on the service order.
The status of the hours on the time sheet change from approved to posted.
How can we modify the hours when they are posted ? (it is afecting our activity rate and our margin).
Many thanks for your help.
I tryed with the resource sheet but it is not working neither.
Emmanuel D'HALLUIN.
Hello,
I assume you need to correct the posted invoice via this procedure:
docs.microsoft.com/.../sales-how-correct-cancel-sales-invoice
If you are not able to correct the posted time sheet, you need to create a new time sheet for the correction and post it as well if possible.
Thanks.
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