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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / OLENotes - To UNC path...
Microsoft Dynamics GP (Archived)

OLENotes - To UNC path or not UNC Path (that is the question)

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Posted on by Tim Foster 8,515

We've been using a UNC path for OLENotes in GP2010.  In our Citrix environment some users can see the paper clip buttonon a Notes Window, while others can't.  We are not receiving any error messages.

I consulted the Oracle of all GP Knowledge (CustomerSource) and...

KB873845 (reveiwed July 25,2011) and KB852251 (reveiwed July 11, 2011) both say that a UNC path is NOT valid.

KB850041 (reveiwed  July 10, 2011) suggests that UNC paths are just fine.

I have RTFM'd - no references to setting this up.

This looks like a great exam question (depending on how they mark it right or wrong).

Does anyone have the definitive answer?  Does Microsoft?

Thanks

Tim Foster

*This post is locked for comments

  • Martin Jahn Profile Picture
    Martin Jahn 115 on at
    RE: OLENotes - To UNC path or not UNC Path (that is the question)

    Figured out HR module as well - it will support UNC path as well as mapped drive but directory must already exist.  So the folder structure must be as follows with the hr_ole folder at the root, and in each of the company folders, a MFGOLENotes subfolder and a OLENotes subfolder.

    TWO

        MFGOLENotes

        OLENotes

    CMPY1

        MFGOLENotes

        OLENotes

    CMPY2

        MFGOLENotes

        OLENotes

    hr_ole

  • Martin Jahn Profile Picture
    Martin Jahn 115 on at
    RE: OLENotes - To UNC path or not UNC Path (that is the question)

    More info on this issue:   Looks like the OLE notes for Mfg require a folder named MFGOLENotes to exist in each company subfolder and then the UNC path will work properly.

    Next issue for our deployment is the OLE Path for the HR module...

  • Jonathan Fear Profile Picture
    Jonathan Fear on at
    RE: OLENotes - To UNC path or not UNC Path (that is the question)

    I just recreated this Martin. Doesn't look like there is anything wrote up on this so I will get that wrote up. Thanks for brining it to our attention.

  • Martin Jahn Profile Picture
    Martin Jahn 115 on at
    RE: OLENotes - To UNC path or not UNC Path (that is the question)

    My findings were based on trial and error within a GP2013 SP2 environment.  When the OLE Notes in the dex.ini file is set to a UNC path, I can see the paperclip icon in the notes windows in both the core modules and the manufacturing module however when you try to add an OLE document in the manufacturing module it fails with an error message.

    When I change the OLE notes setting to be a mapped/local drive, it works OK in the manufacturing module.

    Sounds like a bug if GP2013 SP2 is supposed to support a UNC path for OLE Notes.

  • Jonathan Fear Profile Picture
    Jonathan Fear on at
    RE: OLENotes - To UNC path or not UNC Path (that is the question)

    Where are you getting that information Martin?

  • Martin Jahn Profile Picture
    Martin Jahn 115 on at
    RE: OLENotes - To UNC path or not UNC Path (that is the question)

    Just a word of caution -  If you are using the Manufacturing Module, UNC paths for the OLE Notes is not supported even in GP2013 SP2.  You will need to use a mapped drive.

  • Tim Foster Profile Picture
    Tim Foster 8,515 on at
    RE: OLENotes - To UNC path or not UNC Path (that is the question)

    If you're logged in on the workstation can you use File Explorer or something else (not GP) to get to the Path specified in the dex.ini?

    Tim

  • Peggy L. Aitken Profile Picture
    Peggy L. Aitken 240 on at
    RE: OLENotes - To UNC path or not UNC Path (that is the question)

    I'm having the problem with only ONE workstation.  No matter what GP or network user is logged in we cannot see notes from only one workstation.  

    I copied the dex.ini file from a workstation that can see notes and still nothing.   Bottom line is that you can see notes from all other workstations regardless of login credentials and we cannot see notes from the problem workstation regardless of the login credentials (both gp & network)

    We don't have HR loaded...

    Anything else to try?

  • Pam Robertson Profile Picture
    Pam Robertson 199 on at
    RE: OLENotes - To UNC path or not UNC Path (that is the question)

    Tim,

    I bet the users who don't see the paper clip are HR users.  Check the dex.ini for both the OLEPath and the OLEPathHR.  If the OLEPathHR folder does not exist, your HR users may not see the paper clips, but your sales and financial users will.

    Pam

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: OLENotes - To UNC path or not UNC Path (that is the question)

    Both unc and drive mapping work. . .  but imho drive mapping is better.  If you link to documents the document path is embedded in the OLE Container file. If you use unc and change your server the unc path is no longer vaild and the link is broken. We have just experienced this.  you can verify by using 7-zip to open one of the OLEcontainer files. You will see objects such as embedded1, embedded2, etc.  Open one and look for a file [1]ole. open it and you will see the path in this file.  So if you use drive mapping you can direct the drive mapping to whatever server now holds the attachements. . . . .

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