Orginal AMount and Unapplied Amount shows not equeal..

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In apply sales document window ,The orginal Amount and unapplied amount are not equel??(shown As above image)

Please hel me me...

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Community Member on at

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some body please help me....

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Frank Hamelly | MVP... 46,631 Moderator on at

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What does the 'Apply to Debits' window show when you click on the 'Unapplied Amount' hyperlink?

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Thnak you very much Mr. Frank Hamely..for your response..

The Applied to debit window shows like as above image....

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Please help me...

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Please help.....

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Frank Hamelly | MVP... 46,631 Moderator on at

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I would try two things -

1. Run the Reconcile Utility (Sales>>Utilities>>Reconcile) on Outstanding Document Amounts for that customer

if that doesn't resolve the issue, then run Check Links (MSDGP>>Maintenance>>Check Links>>Sales>>Receivables Open Transaction Files).

Let us know how it goes.

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Dear Mr.Frank Hamelly,

Thank you very much for your response.

I did go through your both solutions.But It doesn't help to rectify the issue..

Is there any way to clear it from SQL tables it self?

Waiting for your advice..

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Check the tables RM20201 (RM Apply OPEN) and RM30201 (RM Apply History). If you don't find any record for this payment in any of these two tables, something else is wrong.

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Thanks for your reply,

I checked both RM20201, RM30201 tables. That document is not available in those tables!!

What should be the next step?

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Frank Hamelly | MVP... 46,631 Moderator on at

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Try voiding that payment and re-entering it. Something is apparently corrupt in that record.

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