Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM Buttons Greyed Out...
Microsoft Dynamics CRM (Archived)

CRM Buttons Greyed Out in Outlook

(1) ShareShare
ReportReport
Posted on by triangular 160

We have a user whose CRM buttons are mostly greyed out in Outlook even though her Outlook is configured correctly to connect to our CRM server (on-premise CRM 2016 version). Her add-on is always enabled and she can browse the CRM website with full access. We want to see if there's probably a network problem.

When we were on previous CRM versions like 2011, 2013, 2015, there was a way to get the CRM-Outlook tracing from the plugin itself, but I don't see that option with the current 365 version.

Is there a way to download CRM 2016 - Outlook tracing tool? Thanks - tri

*This post is locked for comments

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,019 Super User 2025 Season 1 on at
    RE: CRM Buttons Greyed Out in Outlook

    Hi triangular,

    This article teaches you how to Monitor and troubleshoot Microsoft Dynamics 365. This section focuses on how to Enable tracing for Microsoft Dynamics 365 for Outlook.

  • triangular Profile Picture
    triangular 160 on at
    RE: CRM Buttons Greyed Out in Outlook

    Thank you Adrian for your reply. I'm trying to troubleshoot the issue but found that there's no way to do the trace anymore in CRM 365

    Before in CRM 2011/2013 version we used to have this diagnostic tool as pictured. Now we have upgraded to CRM 2016 and I don't see the option anymore with CRM 365, the 'Configuration Wizard' does not seem to have this tracing anymore. Is there a way for me to download it?

    diagnostic.JPG

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,019 Super User 2025 Season 1 on at
    RE: CRM Buttons Greyed Out in Outlook

    Hi triangular,

    There may be a problem with the users Outlook Client configuration. Here is a link that provides information on Outlook Client Installation and Configuration.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Daivat Vartak – Community Spotlight

We are honored to recognize Daivat Vartak as our March 2025 Community…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Kudos to the February Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 293,006 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,837 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156 Moderator

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans