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Microsoft Dynamics CRM (Archived)

Cancel Case ribbon button not working in Dynamics 365 v9.1

Posted on by

Hi,

Mscrm.IncidentCommandBarActions.cancel(); was working fine in v8.2 but not in v9. Is this deprecated and needs replacement?

It is very urgent. Any leads/help would be very mcuh appreciated

Mscrm.CommandBarActions.resolve(); seems to be working fine in v9. 

Cheers, Kaushik

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  • Suggested answer
    gdas Profile Picture
    gdas 50,085 on at
    RE: Cancel Case ribbon button not working in Dynamics 365 v9.1

    Hi Kaushik,

    Can you please share your code , might be you are doing something wrong. See the OOB button action in the V9.0 instance are  using "Mscrm.Form.Incident.Cancel" command and function name "CrmService.IncidentRibbon.CommandBarActions.cancel" and its working .

    might be you need to replace Mscrm with CrmService in the function name.

    commandAction.png

  • Suggested answer
    Pawar Pravin  Profile Picture
    Pawar Pravin 5,227 on at
    RE: Cancel Case ribbon button not working in Dynamics 365 v9.1

    Hi Kashik,

    Actually its working fine for me in V9.0 version. Please do check once anything updated inside ribbon button

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