web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Microsoft Dynamics CRM (Archived) A customer returns a d...

Microsoft Dynamics CRM (Archived)

A customer returns a defective product You plan to ship the product back to the vendor for credit You need to initiate the return process to the vendor. Which type of record should you create?

(0) Share

Report

Report

Posted on by FabiolaRT

155

I have a guide for certification for Microsoft Dynamics 365 Customer Service

The guide said that the correct answer is "C" but I have doubts because I saw when you need to initiate the return process to the vendor you need to RTV.

A. return to vendor (RTV)

B. return merchandise authorization (RMA)

C. Inventory Adjustment

D. return merchandise authorization (RMA) receipt

Can you help me?

Thanks!

*This post is locked for comments

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

Karsten Wirl 4,477 on at

Like (0)

Report
Copy link

Link copied!

Hello Fabiola.

Have a look at this article:

docs.microsoft.com/.../process-return

It should answer your question.

Kind regards,

Karsten

Was this reply helpful? Yes No

Helpful resources

Quick Links

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1

#2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans