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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / A customer returns a d...
Microsoft Dynamics CRM (Archived)

A customer returns a defective product You plan to ship the product back to the vendor for credit You need to initiate the return process to the vendor. Which type of record should you create?

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Posted on by FabiolaRT 155

I have a guide for certification for Microsoft Dynamics 365  Customer Service

The guide said that the correct answer is "C" but I have doubts because I saw  when you need to initiate the return process to the vendor you need to RTV.

A. return to vendor (RTV)

B. return merchandise authorization (RMA)

C. Inventory Adjustment

D.   return merchandise authorization (RMA) receipt 

Can you help me? 

Thanks! 

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  • Suggested answer
    Karsten Wirl Profile Picture
    Karsten Wirl 4,477 on at

    Hello Fabiola.

    Have a look at this article:

    docs.microsoft.com/.../process-return

    It should answer your question.

    Kind regards,

    Karsten

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