Cannot create workflows

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Posted on by StaceyKCRM

Hi All -Wondering if anyone has run into this strange behavior. We recently moved a solution from one environment to another and now we cannot create workflows or open existing ones that are deactivated. Upon create or selecting a deactivated workflow we are met with a message that states "Invalid user authorization…The User authentication passed to the platform is not valid.” In looking in the address bar and deciphering the error code, it translates to "Invalid custom activity."

Worth noting -- If the workflows are activated you can open and look at them.

Also worth noting -- I have Admin access, so it is not security related.

Any insight would be appreciated, thank you!!

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Nadeeja Bomiriya 6,804 on at

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RE: Cannot create workflows

Hi Savvy Stacey,

Please clear the browser cache or open the site in "InPrivate" / "Incognito" mode and try again.

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PS 23,577 on at

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RE: Cannot create workflows

Can you assign the workflows to another user with system admin role and then try opening

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StaceyKCRM 80 on at

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RE: Cannot create workflows

Hi Nadeeja: Thank you for your suggestion. I have tried as you have suggested and same result.

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StaceyKCRM 80 on at

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RE: Cannot create workflows

Thank you Prashant for your suggestion as well. This has been attempted too, and still the same result.

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Nadeeja Bomiriya 6,804 on at

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RE: Cannot create workflows

Hi Savvy Stacey,

Can you please provide some screenshots of the Workflow, the Admin tab of the workflow, and the error?

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PS 23,577 on at

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RE: Cannot create workflows

Can u try this:

danielcai.blogspot.com.au/.../error-invalid-user-authorization-user.html

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PS 23,577 on at

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RE: Cannot create workflows

Also, can you try inPrivate login

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Kishor Kumar 3,710 on at

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RE: Cannot create workflows

Hi Savvy Can you share the screen shots for us that will help us to understand better!

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StaceyKCRM 80 on at

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RE: Cannot create workflows

Hi - There is not really much to show. It has nothing to do with the workflows because it happens also when I try to create one. Literally cannot get past the initial screen. Never even get to the screen that allows me to begin building out the workflow. I suspect my issue is related to a corruption which was introduced during the import of the solution.

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Jeff Pyden on at

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RE: Cannot create workflows

Hi Savvy -

Did you ever find a solution to this issue?

We upgraded our on premise 2016 server to Update 2 and have the EXACT same symptoms regarding workflows.

Jeff

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