The email below might contain script or content that is potentially harmful and has been blocked.

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Hi Team,

I have configured Outlook client with CRM 2015 online using CRM Outlook plugin. After configuration, I am able to track email from outlook to CRM. but I see below message in the body of email activity created in CRM.

Message : The email below might contain script or content that is potentially harmful and has been blocked.

Open Message

Please suggest what steps I need to follow to remove this error message.

Thanks

Aarush

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Royal King 27,686 on at

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This warning message comes up when the email content has scripting tags in them. When you receive formatted mails, there are chances that some of the styling was done through style and/or script tags. When it finds one of these in the email message, it tends to display the warning message.If you track a plain text email in CRM and open it in CRM, you would not find this message.This is just for information message and can be ignored with any impact on the functionality.

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Aiden Kaskela 19,696 on at

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Hi Aarush,

I've received this error from CRM when I try to insert malformed html or CSS in the email. There may be syntactacly incorrect formatting in the email that Outlook ignores but CRM flags as an issue. Email yourself just a plain-text email, track that and you should be able to see the email in CRM with no issues. If that's the case, you know you're getting the expected behavior out of CRM, and the email you're getting is flawed.

Hope this helps! I'd appreciate if you'd mark this as a Verified answer.

Thanks,

Aiden

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Community Member on at

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Hi Aiden,

I tried sending plain text email to myself and then tracking that email to CRM. but still the same result. I am currently using outlook 2010 client for email. I am sure if this is due to the version issue.

Thanks

Aarush

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Braccialle 260 on at

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Have the same issue in MSCRM 2016 build 8.01.79 DB 8.0.1.79 running office 2016. Does anyone have a workaround to this.Thanks

e

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martingr 600 on at

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Same issue here. Did anyone find a fix for hiding this message?

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MezMarianne 1,267 on at

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Same issue here. MS CRM 2016 On Prem. 8.1.0.359 Office 2016.

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PS 23,577 on at

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There's a javascript in the post below, which might help you resolve the problem:

community.dynamics.com/.../103605

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merrittr 65 on at

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hi Marianne

any luck resolving this ? I tried using jQuery in main.aspx but had no luck since its in a an iFrame. so i ended up doing this which is much simpler but still have some issues as i will explain after.

C:\Program Files\Microsoft Dynamics CRM\CRMWeb\_static\WallControl\ActivitiesWallContent.aspx or

ActivitiesWallContent.css.aspx

and add this css

<style>

.warningmessage .emailnotification {display: none;}

</style>

this zaps the warning message , I added the .emailnotification after to try and eliminate the ! yield sign can you try it see if it works for you ?

not sure if i need to do a reboot to make it work or just an IIS bounce.

as mentioned I still have the yield sign anyone know why after entering the style above its not getting zapped? do I need a reboot for the new style to take affect.

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merrittr 65 on at

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using the CSS seems to have done the trick.

C:\Program Files\Microsoft Dynamics CRM\CRMWeb\_static\WallControl\ActivitiesWallContent.css.aspx

Then at the bottom put this

.emailnotification {display: none;}

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merrittr 65 on at

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C:\Program Files\Microsoft Dynamics CRM\CRMWeb\_static\form\formcontrols.js

change all the occurences of

$get('WarningWithOpen', this.$v_2).style.display = 'block';

$get('WarningWithOpen', this.$v_2).style.display = 'none';//robm 12-08-2016 'block';

will suppres a similar message in the "opened" email IE when you click on the envelope

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