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Microsoft Dynamics CRM (Archived)

Send Email with Wait Condition on Email record in Workflow

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Hi,

I can't seem to figure this out so maybe it is not possible but:

I am trying to Send an email from a workflow but I want to put a wait condition that checks when the email status is set to sent of which I will then deactivate the triggering entity record.

I have noticed when I try and use the Send Email option that I cannot access the record created by this so I cannot use the wait condition on this record. However I tried the create email option which then gives me access to the created email record so I can put the wait condition on it, but then I cannot use this record to send an email.

Any ideas or solutions would be greatly appreciated.

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    on at

    It turns out I missed some vital information in regards to sending emails as the send button changes the status to pending send and sets the number of delivery attempts to 0.

    I managed to solve my issue by creating the email message and then setting the status to pending send and setting the number of delivery attempts to 0 which then allowed me to use the wait condition on created email record.

  • Community Member Profile Picture
    on at

    Phil,

    thank you for sharing on how you resolved the issue.

    best wishes,

    harihar

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