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Microsoft Dynamics CRM (Archived)

Missing ADD button in Accounts (mobile app)

Posted on by Microsoft Employee

Hello,

I am missing the "+" (ADD) button in my mobile app. I have given the user of the mobile app the rights to create an account but he still can't see the add button.

0675.Capture1.PNG

According to https://www.microsoft.com/en-us/dynamics/crm-customer-center/field-service-mobile-app-user-s-guide.aspx The button should be in the to right corrner

263711.Capture.PNG

Can someone please help me with a tip?

Thank you,

Dorin

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Missing ADD button in Accounts (mobile app)

    YES!!!! Thank you very much, Nicolae Tarla!

    For other people who stumble on this post, what I did was to go to Settings(mobile app) and tap on the DELETE DATA option.

  • Verified answer
    NicksTuk Profile Picture
    NicksTuk 1,833 on at
    RE: Missing ADD button in Accounts (mobile app)

    If permission to create an account was given after the app was installed, make sure the app is refreshed on the user's device.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Missing ADD button in Accounts (mobile app)

    Sorry,

    This is should have been the fist picture 0245.Capture1.PNG

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