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Business Performance Analytics Installation Failed

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Posted on by charanch

Hi All,

while updating the Business Performance Analytics app in power platform admin center , I am facing 'installation failed' error. How to resolve the below error.

Thanks in Advance.

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Power Platform integration

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Anthony Blake 2,981 Super User 2025 Season 2 on at

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@charanch what is the update status of your other apps, are they all updated to the latest version? Especially Virtual Entities but also any of the others

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Sohaib Cheema 49,584 User Group Leader on at

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Hi,

I myself has been through that struggle of update and failing it a few times. I would suggest creating a support request ask them to fix the update from their end. They might ask you to attempt the update a few times, while they will fix it from the backend.

As for your second question, I do not remember the public release date of Order-To-Cash model. From the public documentation it appears that it should be public by now, check that out after the updated version. In my environment, I had to raise a request for the model to be enabled.

https://learn.microsoft.com/en-us/dynamics365/finance/business-performance-analytics/reports-in-bpa#order-to-cash

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charanch 40 on at

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Hi @Anthony Blake, thanks for replying.

I have both the roles above you mentioned , for my user in PPAC. I retried 5 times to update again.

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charanch 40 on at

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HI @Sohaib Cheema , thanks for replying.

I followed the above document and successfully installed the BPA app six months ago. I also created several custom reports. However, I am now encountering an “installation failed” error while trying to update the BPA app.

I understand that, by default, Microsoft did not provide the Order-to-Cash model data in BPA and that a support ticket was required to enable it. Microsoft also mentioned that this model would be available by default in upcoming releases. I would like to confirm whether the Order-to-Cash model has still not been released by Microsoft as part of the default BPA data models?

For your information, I am using a user account with Global Admin access, and I am attempting to perform the BPA app update using this account.

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Anthony Blake 2,981 Super User 2025 Season 2 on at

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Hi @charanch

Check the prerequisites shared by @Sohaib Cheema, the two most common to be missed are:

Security roles in the Power Platform environment assigned to the installing user

System Administrator

System Customizer

Ensure the Finance and Operations Virtual Entity app is installed and updated to the latest version.

Failing that, also try out the retry button. Sometimes it can just need a couple of tries.

Anthony

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Sohaib Cheema 49,584 User Group Leader on at

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Hi,

Could you check if you have followed all steps, as documented? https://learn.microsoft.com/en-us/dynamics365/finance/business-performance-analytics/configure-bpa

By the way, the install itself deploys a few apps(power apps, model driven) and flows using power platform solution, so you should be able to see on the backed, as sometimes those flows fail to start.

If despite following the document, the issues continues, please open a support call with Microsoft as the error has very less or no details.

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