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Microsoft Dynamics CRM (Archived)

CRM Duplicating Records on Save

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Posted on by 280

I have an issue with CRM2015 - When a new record is created and saved, if the save is not instant and the user double clicks the save button, on occasions the record will duplicate.  We have the same issue when the save triggers a workflow which creates a record, the workflow will duplicate this record.  We have duplicate detection switch on for all records but doesn't seem to trigger as they are created at the same time.

I did a test when the workflow was set to real-time and background and clicked saved multiple times while the record was saving, they both triggered the workflow multiple times.

Exeter-Workflow.png

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  • Charlotte Henighan Profile Picture
    280 on at
    RE: CRM Duplicating Records on Save

    Have realised the record is showing multiple updates in the audit history even though the record was only updated once but saved multiple times:

    Audit-History.png

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