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Adding SMS to customer Journey

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Posted on by OlaAde

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Hi Guys,

I am looking at a better or easier way to add an SMS function to a customer Journey. i.e. an SMS will go to the customer that the campaign is going out to.

is there any easier way of doing this?

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OlaAde 80 on at

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Adding SMS to customer Journey

Yes - You can do this by using Microsoft real-time marketing click on the text messages this will allow you to do this using Trillo

follow this article 'https://learn.microsoft.com/en-us/dynamics365/marketing/real-time-marketing-outbound-text-messaging'

Alternatively, you can use a third-party ISV. They aren't free but you can explore companies like INFOBIP.

Let me know if this helps
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Nya 29,058 on at

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RE: Adding SMS to customer Journey

Hi,

It can be achieved easily with Real-time Marketing.

Please refer to the following documentation:

Create outbound text messages (Dynamics 365 Marketing) | Microsoft Docs

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