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Hi All
I am trying to use the undo posting function on a posted bank deposit in Business central, however the system gives me the error below when I try to do the undo posting
When I try to reverse the transaction directly from the customer ledger entries it gives me an error saying it cannot reverse as the transaction is out of balance and same thing if I try to do it from the G/L registers.
Please can someone help me with how I can reverse a posted bank deposit ?
Thanks in advance for your help.
Best
JHM.
hi
The error message you received suggests that there might be a problem with the underlying accounting entries related to the bank deposit. This could be due to a number of reasons such as missing or incorrect entries, unbalanced entries, or entries that have been subsequently changed or deleted.
To resolve this issue and reverse the bank deposit posting, you may need to identify and correct any issues with the underlying accounting entries. Here are some steps you can try:
Check the Bank Deposit and Bank Account Ledger Entries
Go to the Bank Deposit and Bank Account Ledger Entries pages and review the entries that were posted for the bank deposit.
Ensure that the entries are balanced and that there are no missing or incorrect entries.
Review the Bank Deposit Posting Setup
Go to the Bank Deposit Posting Setup page and verify that the setup is correct.
Ensure that the accounts and posting groups are properly set up and that they match the accounts and posting groups used in the bank deposit entries.
Check the Customer Ledger Entries
If the error message mentions that the transaction is out of balance, check the related customer ledger entries.
Verify that the entries are balanced and that there are no missing or incorrect entries.
Correct the Entries and Try Again
Once you have identified any issues with the entries, you can try correcting them and then attempting to reverse the bank deposit posting again.
If you are still unable to reverse the posting, you may need to contact your Business Central support team or Microsoft Support for further assistance.
Note: Before attempting to reverse a bank deposit posting, ensure that you have a backup of your data in case any issues arise during the reversal process.
DAniele
Hello - Can you try to reverse in General Ledger Entries?
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