Workflows Not Executing

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Posted on by Community Member Microsoft Employee

Hi everyone,

I'm the system admin for our team's CRM online 2016. I recently created a workflow to send an email when a new lead is created. Whenever I (the admin) create the lead, the workflow executes as it should. However, when a team member with less permissions creates a new lead, the workflow fails. The workflow's scope is set to organization, so I am not sure where the problem is. My initial thoughts are it has something to do with permissions but not certain where specifically to look. Any help would be greatly appreciated.

Thanks!

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Community Member Microsoft Employee on at

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RE: Workflows Not Executing

Hi Raz,

When you say change the workflow to execute as user, are referring to the From field from the email template and setting the dynamic value as Owning user, or do you mean change the Workflow scope to User instead of organization. (If it's the latter, will that not just limit the workflow to only fire when the workflow owner triggers it?)

Thanks,

Chad

PS. Appreciate your help on this :
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razdynamics 17,304 User Group Leader on at

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RE: Workflows Not Executing

Hi Chad

This occurs because you Need to Remove the Sender of the Email in the Email Template / Body, The Workflow will Send as the Workflow owner, or you need to change the workflow to execute as user and it will send the email as that user.

Give it a try, and let me know if you need any further help :)

Best Wishes, Raz
Community Member Microsoft Employee on at

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RE: Workflows Not Executing

Hi Raz,

Attached are screenshots of the list of system jobs and also the error message received from one of the workflows with Status Error of "waiting to retry due to error".

Thanks,

Chad

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Jharana Baliyar Singh 2,665 on at

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RE: Workflows Not Executing

Hi Chad,

Can you provide your error log file & check with the system job for workflow,what it is showing.

Please check with this link :community.dynamics.com/.../111443

Hope it might help you...

Thanks
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razdynamics 17,304 User Group Leader on at

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RE: Workflows Not Executing

Hi Chad

It will help us to determine if it is actually a security role issue or not If the Workflow is not firing at all it will not show in the records Background Processes, Can you please check to confirm?

If It is Firing, then which part of the workflow is it failing on, Please provide screenshot of Background process

Best Wishes, Raz