web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Small and medium business | Business Central, N... Costs After Usage Limi...

Small and medium business | Business Central, N...

Answered

Costs After Usage Limits Are Crossed for Sales/Payables Agents

(5) Share

Report

Report

Posted on by Sumit Singh

11,676 Super User 2026 Season 1

Hi Community,
I'm currently exploring the Sales Order Agent and Payables Agent features in Business Central and would like to understand the pricing model, especially what happens after the initial usage limits are crossed.
I've already reviewed the official documentation, including:

However, I still don’t have a clear-cut answer on:

What are the free usage limits, if any?
What are the charges once those limits are exceeded?
Is pricing based on number of transactions, emails processed, or agent interactions?

If anyone has real-world experience or clarity on how Microsoft bills for these agents beyond the preview or free tier, I’d appreciate your insights.
Thanks in advance!

Categories:

Dynamics 365 Business Central

I have the same question (0)

All responses Img

All responses (2)

Answers Img

Answers (1)

Verified answer

Suresh Kulla 50,269 Super User 2026 Season 1 on at

Like (3)

Report
Copy link

Link copied!

Please check this video, it has information about billing

https://www.youtube.com/watch?v=BrMKx3wqYac

Was this reply helpful? Yes No
Sumit Singh 11,676 Super User 2026 Season 1 on at

Like (2)

Report
Copy link

Link copied!

Thanks for the revert, Suresh. It was helpful.

Was this reply helpful? Yes No

Join the conversation

Helpful resources

Quick Links

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1

OussamaSabbouh 2,161 Super User 2026 Season 1

#2

YUN ZHU 1,046 Super User 2026 Season 1

#3

Dhiren Nagar 932 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans