web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / tracked email code is ...
Microsoft Dynamics 365 | Integration, Dataverse...
Answered

tracked email code is displayed in timeline

(0) ShareShare
ReportReport
Posted on by YvonneH 15

We manually track emails from Outlook with Microsoft Dynamics 365 App for Outlook.

Unfortunately most of the time, instead of showing the actual text of the email in the preview within the timeline, the code is shown.

8422.PNG  5141.PNG

Is this a known issue? Is there a plan to fix this?

Thanks a lot

I have the same question (0)
  • Verified answer
    Henry J. Profile Picture
    Henry J. 5,237 on at

    Hi Yvonne,

    This isn't the intended experience.
    Did you customize the timeline in any way? For example with card forms for emails?
    Do these email records display correctly once you open them?

    I suggest that you open a support request to help you troubleshoot this.
    https://admin.powerplatform.microsoft.com/support

    Henry

  • Suggested answer
    YvonneH Profile Picture
    YvonneH 15 on at

    Hi Henry

    Excellent! Yes we were using an Email Card. I changed this now to Default Card and the issue disappeared. Will make my users very happy.

    Take care

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the January Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Microsoft Dynamics 365 | Integration, Dataverse, and general topics

#1
Pallavi Phade Profile Picture

Pallavi Phade 102 Super User 2026 Season 1

#2
Abhilash Warrier Profile Picture

Abhilash Warrier 55 Super User 2026 Season 1

#3
ManoVerse Profile Picture

ManoVerse 45 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Welcome to the Microsoft Dynamics 365 forum!
Identifying an Org as CDS or Dynamics
Get batch job history log from D365 FO to Power Automate
Gross and Net Weight of Shipments feeding back into Sales Order (from External Source)

Product updates

Dynamics 365 release plans