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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / How to close sales doc...
Microsoft Dynamics GP (Archived)

How to close sales documents when the order has been canceled?

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Posted on by MS Dynamics GP 2013 85

I used "tools/utilities/sales/reconcile-remove sales documents" to close the sales order but this order still shows "Unposted".

Please let me know how to remove this order from Sales Order Processing Document Inquiry- "Unposted" without deleting/voided the order.

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  • Suggested answer
    Frank Hamelly | MVP, MCP, CSA Profile Picture
    Frank Hamelly | MVP... 46,619 Super User 2025 Season 2 on at
    RE: How to close sales documents when the order has been canceled?

    You can't post a Sale Order. It's like a Purchase Order - just a placeholder that is used as the basis for subsequent transactions.

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,848 Moderator on at
    RE: How to close sales documents when the order has been canceled?

    There must be something about the quantities on the lines that is causing it to remain. Did you generate any invoices off this order? Make sure there are no backorder quantities and all quantities have been invoiced.

  • L Vail Profile Picture
    L Vail 65,271 on at
    RE: How to close sales documents when the order has been canceled?

    Hi,

    Richard and Frank give you good advice. To expand just a touch, here is what a properly cancelled line item looks like:

     

    Be sure all of your line items are cancelled and then run the utility again. The document should move to history at that time.

     

    Kind regards,

    Leslie

  • MS Dynamics GP 2013 Profile Picture
    MS Dynamics GP 2013 85 on at
    RE: How to close sales documents when the order has been canceled?

    The quantity of this order are two and we shipped one and canceled one.

    I did run the utility-reconcile/remove but the order is still open!

    Thanks,

    Tina

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