Good day.
We have set up our orders inbox to create cases for all incoming emails from customers. We also have a routing rule that put these cases into the Orders queue.
The problem we picked up is that when a customer sends an email to the sales representative and CC's the Orders inbox the case is created but not routed to the Queue.
Is it possible to set up the routing rule to analyse the CC field as well as the To Recipients?
Kind regards,
Gerrie
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