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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / 'Advanced Find'...
Microsoft Dynamics CRM (Archived)

'Advanced Find' ribbon is messed up. Need Help.

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Posted on by KG_CRM

Below is what I get when I open up the Advanced Find using Internet Explorer.  The pink lines are just to sensor my name and the company I work for.  The problem is all of the Ribbon buttons are all shifted down.

Adv-Find-Bad-Ribbon.png

So far this only affected me on our QA server and only when I'm using Internet Explorer.  A coworker of mine still sees the Advanced Find correctly and if I use Chrome or Firefox I still see it just fine.  I've tried using Ctrl+F5 to force refresh.  I've tried clearing all of my Browsing History.  I tried restarting my computer.  I even tried waited a whole day to see if the problem would go away on it's own.  Nothing has worked.  Does anyone have any ideas what's going on and how to fix it?

I don't know exactly what I did to cause this, but I think it's somehow related to me trying to use CRM on QA while, unbeknownst to me, a coworker was deploying a solution.  I was using IE at the time.

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  • Suggested answer
    razdynamics Profile Picture
    razdynamics 17,308 User Group Leader on at
    RE: 'Advanced Find' ribbon is messed up. Need Help.

    Hi KG, So this issue occurred after the new solution was deployed, and it worked perfectly before that? From first look i would have thought it was related to your IE maybe running in compatibility mode, what version IE are you using?

  • KG_CRM Profile Picture
    KG_CRM on at
    RE: 'Advanced Find' ribbon is messed up. Need Help.

    I've been using IE without problems until yesterday.  Version is 11.0.9600.18204.

  • Community Member Profile Picture
    Community Member on at
    RE: 'Advanced Find' ribbon is messed up. Need Help.

    Sometimes, in addition to clearing the bowser cache, if can be helpful to go into internet options, go to the advanced tab, restore advanced settings and reset your browser back to the default settings.  Make sure you close out all internet windows after clearing the cache or resetting your browser before attempting the action again.

  • Verified answer
    Joe Woltering Profile Picture
    Joe Woltering 12,163 on at
    RE: 'Advanced Find' ribbon is messed up. Need Help.

    Have a look in this thread: https://community.dynamics.com/crm/f/117/t/189289

    Same issue.

  • Suggested answer
    razdynamics Profile Picture
    razdynamics 17,308 User Group Leader on at
    RE: 'Advanced Find' ribbon is messed up. Need Help.

    If its CRM On Premise, it may be worth Restarting your IIS Server ?

    Let me know how it goes! Kindly Verify by ticking 'Yes'

    Best Wishes, Raz

  • KG_CRM Profile Picture
    KG_CRM on at
    RE: 'Advanced Find' ribbon is messed up. Need Help.

    I tried restoring the Advanced Settings and resetting Internet Explorer Settings (including my personal settings, but that didn't fix it.

  • Suggested answer
    KG_CRM Profile Picture
    KG_CRM on at
    RE: 'Advanced Find' ribbon is messed up. Need Help.

    Thanks, Joe.  This is the exact same issue and I tried the localStorage.clear() suggestion and it worked.  At first I did not think it was working because the console was returning the message 'undefined', but after refreshing the page it then showed correctly.

  • Community Member Profile Picture
    Community Member on at
    RE: 'Advanced Find' ribbon is messed up. Need Help.

    What are the steps or how do you "localstorage.clear()"

  • Verified answer
    KG_CRM Profile Picture
    KG_CRM on at
    RE: 'Advanced Find' ribbon is messed up. Need Help.

    If you follow the link from Joe Dubs you will get to the answer.  Below is a copy/paste of the answer which was posted by Saqib Khan:

    Go to the `Advanced find` which is having issue, press F12 key.  There will be multiple tabs, go to `Console` tab and at the bottom you will see a `Single/Multiline Editor`, type in that `localStorage.clear();` and press enter or the green button at `right bottom' which says `Run Script`. Close and re-open `Advanced find`

  • Community Member Profile Picture
    Community Member on at
    RE: 'Advanced Find' ribbon is messed up. Need Help.

    4375.Untitled.png

    Does the red entry mean it was cleared, also if I am correct, I am still unable to use the advanced find feature in CRM, on prem 2016.

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