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i couldn't find the Target Entity "adx_survey_casesatisfaction " and getting an error .
any links on how to configure case satisfaction survey for customer self- service portal will be helpful ..!
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Ram,
Just FYI to my last post.
I did find the ability to retrieve the Record ID in Workflows. It is under the Adxstudio Workflow Helpers section of the Workflow Add Step.
On a side note: I have been working with Voice of the Customer (MS Add-on) and I believe this is the way I plan to move forward with my new Case Satisfaction Survey. The end results look a lot better than the out-of-box ADX Studio Case Satisfaction Survey.
Best regards,
Paul
Thanks Ram.
That is what I did as well but wondering if I should be using the new "Voice of the Customer" for surveys.
Another nice feature ADX had was the ability to find the ID of the Entity in a workflow "Identifier Request". I would use this to build the survey URL so I could email it to the customer.
Did you find another way around this?
Thanks,
Paul
I have the same issue. MS Portals has the Case Satisfaction Web Page under Community Portal but no entity?
Can I just port the Entity over from ADX Studio (I have it installed on Premise)?
Does MS plan to move Case Satisfaction to Voice of the Customer?
Thanks
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