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Microsoft Dynamics CRM (Archived)

Microsoft Dynamics 365 Error Report Contents

Posted on by 150

Hello,

kindly note that i'm facing the following issue when i'm selecting a value from a lookup field. using CRM 2015 On premise

can you please help?

Microsoft Dynamics 365 Error Report Contents

<CrmScriptErrorReport>
  <ReportVersion>1.0</ReportVersion>
  <ScriptErrorDetails>
   <Message>Uncaught TypeError: Cannot read property 'getLocalStorage' of undefined</Message>
   <Line>1</Line>
   <URL>/_static/_common/scripts/mscrm.caching.js?ver=627279509</URL>
   <PageURL>/userdefined/edit.aspx?etc=4214&pagemode=iframe</PageURL>
   <Function>anonymousr:Cannotreadproperty'getLocalStorage'ofundefined</Function>
   <FunctionRaw>TypeError: Cannot read property 'getLocalStorage' of undefined</FunctionRaw>
   <CallStack>
    <Function>anonymousr:Cannotreadproperty'getLocalStorage'ofundefined</Function>
   </CallStack>
  </ScriptErrorDetails>
  <ClientInformation>
   <BrowserUserAgent>Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36</BrowserUserAgent>
   <BrowserLanguage>undefined</BrowserLanguage>
   <SystemLanguage>undefined</SystemLanguage>
   <UserLanguage>undefined</UserLanguage>
   <ScreenResolution>1920x1080</ScreenResolution>
   <ClientName>Web</ClientName>
   <ClienState>Online</ClienState>
   <ClientTime>2019-02-10T14:18:30</ClientTime>
  </ClientInformation>
  <ServerInformation>
    <OrgLanguage>1033</OrgLanguage>
    <OrgCulture>2057</OrgCulture>
    <UserLanguage>1033</UserLanguage>
    <UserCulture>2057</UserCulture>
    <OrgID>{8C1034C7-5684-47AD-8D1B-54406DE8D822}</OrgID>
    <UserID>{600D68B6-35D0-E811-80DA-00155D0A9456}</UserID>
    <CRMVersion>8.2.0.749</CRMVersion>
  </ServerInformation>
</CrmScriptErrorReport>


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  • Verified answer
    Kokulan Profile Picture
    Kokulan 18,048 on at
    RE: Microsoft Dynamics 365 Error Report Contents

    Hi

    I think this could possible be caused by caching issue.

    Could you clear the browser cache and do a restart as well of the machine and try again

    And one other option could be to try on different machine or even try on incognito mode and see if that makes a difference

    Also visit following links to read more about these sort of issues

    dynamicsofdynamicscrm.com/.../issue-resolutioncrm-2011crm-2013crm-2015-sometimes-caching-hurts

    help.iriscrm.com/.../115003414248-Clearing-Your-Browser-Cache

    If it still persists, i would do a CRM server restart and do an IIS reset after the restart.

    Hope this helps

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