Hi all,
I've recently begun temping for a company and it requires me spending a great deal of time using the companies CRM system. I've not used CRM before but i know a fair bit about computers.
Basically all of the computers within the company are Mac's and there is a head office with 4 or 5 regional offices. The company has a contract with a larger company which originally used Microsoft CRM, although they seem to be running a full windows based network. This requires our company to use it also.
Here's the main problem i think, despite seeing that safari does support MS CRM online, after logging on and starting the plugin, it launches in a window that i can only describe as a windows 95 version of internet explorer...and its terrible. Laggy, unresponsive and just hangs up every now again forcing windows to be closed and a lot of time wasted all in all. Plus we get 404's numerous times throughout the day and just seems to lose connection.
People are pulling their hair out over this, and no-one seems to want to speak out about it, or they don't know enough about it to figure out how to make it better!
I have been taking my windows laptop into work, and even this still launches a separate window with the windows 95-esque and remains slow and crappy. However i used a add-on for chrome and Firefox called IEtab, allowing me to paste the address for the CRM into my normal browser, and hey presto... some improvement! The IEtab add-on is not available for Mac though.
Now, if MS CRM is supported by mac, how do i get it to launch in Safari or Firefox on a Mac? Is this a setting set by the guys who set up the CRM in the larger company?
Currently, if i paste the CRM address into a browser in Mac or into a Windows PC without that add-on, i get the following message;
"Access Denied
You do not have sufficient access rights or privileges to perform this action."
So how do i get the CRM to work in a normal browser? I'm guessing i need to talk to an admin but i'm not entirely sure what is possible, and also is there not a dedicated application for MS CRM or is it purely a plug-in based database?
Sorry if its a bit of a long post but someone needs to do something about it! Any extra info needed ill try and reply quickly.
Thanks!
