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An error has occurred. {1} {0} on saving stored view

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Posted on by NZ_James

For some reason I am getting a the below error when trying to save a new saved view.

An error has occurred. {1} {0}

Just wonder if anyone has had this error or problem before and where I should start looking.

Thanks in advance.

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Leco Lv on at

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Hi partner，

I don't know which “saved view” you mentioned. can you provide screenshots? please check the error log to see what caused the error. It should give you the details of where the error occurred. It would be helpful if you could post a log file to diagnose the problem.

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NZ_James 27 on at

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Here are a couple of screen shots. Where do I find the log file and I can post that too?

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ALAN365 2 on at

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Hi,

You can open your Incognito Window and load you system, then repeat your whole process to check if the same error happened?

If no error, you need to refresh your system next time to set up your process.

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NZ_James 27 on at

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Yes tried Incognito mode, different browsers, same result.

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SIZE4900 10 on at

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Hi,

We have the same issues, but only on production, on sandbox it seems to be already fixxed.

So hopefully it will be included in the next updates.

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Dirk Cuthbertson 37 on at

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I'm noticing a similar problem saving changes to existing personal views (albeit slightly different error message). Changes to sorting order can be saved but adding or changing order of columns causes an issue. We were experiencing the issue when using Chrome, it's not a problem when using Bravo or Firefox in the same environment. We're also seeing the same issue you've reported in at least two production environments but not all users seem to be affected.

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Dirk Cuthbertson 37 on at

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The issue seems to be some form of incompatibility between being zoomed in when using Chrome and saving views (no I don't understand why that would be either!), I noticed the issue originally when I was doing some training so my screen was quite zoomed in. I've been able to resolve it by re-setting my zoom back to 100%.

We raised a case with MS about this and have received the following:

"This issue has been recognized centrally, a fix has been developed and updates scheduled. For your region [Europe] the fix is tentatively planned to start rolling out on 12th December 2022"

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Oms on at

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Hi Dirk do you know if Microsoft has released this in the public notice? Can't find much online - I'm assuming the update will happen to all Europe by 12th bbut i wonder if we need to make a ticket or just wait

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Dirk Cuthbertson 37 on at

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I believe it's a global fix, you shouldn't need to raise a ticket.

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NZ_James 27 on at

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Thanks Dirk, this has solved it for me.

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