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selecting different contact does not update customer address and email

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Posted on by CU29101917-0

I have a customer that has 5 different contacts, each having a different address and e-mail.

When I select a different contact ( circled red below ), It does not update e-mail and address to that of the contact.

Am I missing a step? Something I need to do in marketing setup for this to work?

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Dynamics 365 Business Central

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Nyakinyua 55 on at

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Confirm the Contact Type for Contact code C00034, if its type Person then it will not insert the E-mail Address. It just inserts the Name then exits as shown in the code snippet below.

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Valentin Castravet 32,392 Super User 2026 Season 1 on at

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That’s standard behavior. The fields 'Contact Code' and 'Contact Name' are used solely to select the default contact for a customer. For this reason, the fields on the Address & Contact FastTab of the customer card are related to the customer itself, not the contact person. They won’t be updated when you select a new contact in the 'Contact Code' or 'Contact Name' fields. You can read more about this here - Changes in synchronization between contact and customer or vendor - Dynamics 365 Release Plan | Microsoft Learn

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

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Khushbu Rajvi. 22,283 Super User 2026 Season 1 on at

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Yes this is the standard things. you can try to achieve this using customization.

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YUN ZHU 99,742 Super User 2026 Season 1 on at

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I think you should use Ship-to Address instead of Contact in this case.

Hope this helps as well.

Thanks.

ZHU

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