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Microsoft Dynamics CRM (Archived)

Error during Look Up Records

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Posted on by 275

Hi all,

Today for our CRM 2011 online, we noticed when we try to search contacts or accounts or any look up record, we got an error with: "An error has occurred,. contact...".

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=5.0.0.0, Culture=neutral, PublicKeyToken= numbers and letters]]: System.InvalidOperationException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #CB8D1BF1Detail:

<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">

  <ErrorCode>-2147220970</ErrorCode>

  <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />

  <Message>System.InvalidOperationException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #CB8D1BF1</Message>

  <Timestamp>2013-01-10T20:38:48.2967357Z</Timestamp>

  <InnerFault i:nil="true" />

  <TraceText i:nil="true" />

</OrganizationServiceFault>

 

Anybody can suggest? Whom I should contact? I even could not find the support link or email from Microsoft CRM Dynamics.

Thanks,

Cindy

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I have the same question (0)
  • Gus Gonzalez Profile Picture
    27,113 on at

    Is this happening in both clients? Outlook and Web?

  • Cindy Cui Profile Picture
    275 on at

    Yes, both outlook and IE.

    Thanks,

    Cindy

  • Gus Gonzalez Profile Picture
    27,113 on at

    Is this happening for all users?

  • Cindy Cui Profile Picture
    275 on at

    Yes, all users.

    Thanks,

    Cindy

  • Gus Gonzalez Profile Picture
    27,113 on at

    Since you have CRM Online, I would go ahead and open a ticket with Microsoft and let them figure out what's going on.

    Once you find the solution, can you post it here so we all can see what happened?

    Thanks.

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