Fields not available in the Email Server Profile form

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Posted on by mauriciodg

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Hi everyone! I need to set the Auto Discover Server Location option to No, in an Email Server Profile. However, when I open the form, I noticed that this field is not present, and there are also others missing. The only ones I can edit in the General section are Name and Description. If I deactivate the record, the missing fields (auto discover server location, incoming server location and outgoing server location) appear for a brief moment and then they get hidden again. Does anyone know why this could be happening? I am using CRM Online Fall 2014. I have System Admin rights. Thanks!

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Gareth.Cheyne on at

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RE: Fields not available in the Email Server Profile form

Hi Greg, Does this option still work for you? I can save it comes up with an error.

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Umer Javed 180 on at

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RE: Fields not available in the Email Server Profile form

Hi Aldo,

Can you please point to any link describing how Server to server authentication work between Dynamics CRM online and Exchange online?

Thanks

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Stephen Pryke 412 on at

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RE: Fields not available in the Email Server Profile form

In case anyone else has the same issue of the fields disappearing (as I did), there's a fix using Developers Tools to temporarily display and activate the fields again:

www.concurrency.com/.../crm-online-server-side-sync-autodiscover-fix

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Bob Hatcher on at

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RE: Fields not available in the Email Server Profile form

This is correct. I was able to re-enable the fields using the F12 debugger and setting the HTML elements that were disabled/invisible to visible/enabled.

I've documented it on my blog: http://ow.ly/QxhFR

The other thing to consider is that when approving the user's email, the user doing the approving needs to be both an Office 365 admin and a CRM admin. If they are just a CRM admin it won't work.

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Greg Kawinski on at

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RE: Fields not available in the Email Server Profile form

Hi Everyone,

This fix, to quickly click the button before it disappears, does not appear to be working anymore. To solve the problem on my end, I used some JavaScript to re-enable the buttons on the form. After pressing F12 on the Email Server Profile form, type this into the console:

frames[0].Xrm.Page.getControl("useautodiscover").setVisible(true);

frames[0].Xrm.Page.getControl("incomingserverlocation").setVisible(true);

frames[0].Xrm.Page.getControl("outgoingserverlocation").setVisible(true);

frames[0].Xrm.Page.getControl("useautodiscover").setDisabled(false);

frames[0].Xrm.Page.getControl("incomingserverlocation").setDisabled(false);

frames[0].Xrm.Page.getControl("outgoingserverlocation").setDisabled(false);

After doing so, I set the values and saved, and the email server profile began functioning properly.

Thanks,

Greg

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Community Member on at

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RE: Fields not available in the Email Server Profile form

Hi Aldo, to confirm CRM Online with Exchange (on-premises) is no longer supported? Can we still interface with the on-premise Exchange via PO3/SMTP?

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Rachel_W 5 on at

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RE: Fields not available in the Email Server Profile form

Hi Mauricio, Have you been able to work through this? What was the solution?

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mauriciodg 235 on at

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RE: Fields not available in the Email Server Profile form

Thanks Aldo! I will look into this.

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Aldo Macedo on at

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RE: Fields not available in the Email Server Profile form

Hello Mauricio,

If you present Server Side Synchronization problems having several error messages or warning messages when configuring mailboxes maybe you are facing problems with corrupt appointments in Outlook.

As recommendation you could run Calendar Check tool to verify if you have corrupt appointments in Outlook application:

www.microsoft.com/.../details.aspx and delete or fix corrupt appointments in calendar: searchexchange.techtarget.com/.../Fixing-corrupt-Microsoft-Outlook-calendar-entries

Also verify that *dynamics.com domain is added to trusted sites in Internet Explorer to unlock SSS connection.

Internal traces will be like:

2014-12-03 22:32:29.302] Process:CrmAsyncService |Organization:xxxxx-xxxx-xxxx-xxxx-xxxxxx |Thread: 733 |Category: ExchangeSync |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: | ExchangeSyncWorker.SynchronizeACTs ilOffset = 0x4C

>Exchange sync worker for the mailbox is failed/terminated : {AA720312-685B-E411-BB64-2C59E53AF7C0}. Exception details : Unhandled Exception: System.ArgumentException: An item with the same key has already been added.

Also remember to keep updated CRM Outlook and Email Router if applicable to improve performance: support.microsoft.com/.../3036179

Extra information related with SSS:

blogs.msdn.com/.../dynamics-crm-2013-act-sync-fails-with-error-and-mailbox-gets-disabled-when-you-use-server-side-synchronization-sss.aspx

blogs.msdn.com/.../dynamics-crm-2013-server-side-synchronization-email-process-issue-after-disabled-mailbox.aspx

Best Regards,

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mauriciodg 235 on at

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RE: Fields not available in the Email Server Profile form

Thanks for the clarification! We had an issue with auto-discovery but I will try to revert my changes and see if it works properly.

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