Change from Dynamics CRM Online to Dynamics 365

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Hi everyone

First of all sorry if the below question is basic knowledge, but i don't usually work with CRM so i'm at a loss.

I have a customer which currently subscribes to Dynamics CRM Online Professional, but needs to be moved to a Dynamics 365 licenses, due to a change in CSP providers, however i don't know which Dynamics 365 plan to choose which equals Dyn Crm Pro, could someone maybe help to answer this "simple" question :-)

Best regard

Richard

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Aric Levin 30,188 Moderator on at

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RE: Change from Dynamics CRM Online to Dynamics 365

Dynamics CRM Online Professional Licenses have two ways of transition to Dynamics 365 Licenses.

You can choose an application licenses which means you will move to Dynamics 365 for Sales or Dynamics 365 to Customer Service, or you can choose the Enterprise Plan 1, which will include both as well as Project Service and Field Service.

Essential Customers are moved to Team Members Licenses.

Please see the link below and download the following documents to see the transition plan, and what is included in each application plan:

[View:https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/switch-dynamics-crm-online-dynamics-365:750:50]

Download:

Dynamics 365 Enterprise Edition Licensing Guide to see the list of features in each plan

Existing Customer License Transition Guide to see the current CRN Online to Application/Enterprise Plan transition options
Guido Preite 54,073 Moderator on at

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RE: Change from Dynamics CRM Online to Dynamics 365

the new CSP provider can assist in the purchase of the right license