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I have Document Routing Agent configured on working with all of my laser printers on my network with traditional reports but I have been struggling to get Zabra printers to work. Are there any special configurations that need to be considered?
I have the printer configured as a queue on the server running the document routing agent and it is visible in Dynamics as an available printer. When I print a test label from Windows to the printer I get a sample so I can see server to printer connectivity.
When I attempt to print a wave layout label to the zebra printer from Dynamics it never spools to the print queue. I validate this but placing the queue on hold so that I would see the document in the queue before it attempted to print.
I did the same test with the same label spooling to a laser printer and then it printed the ZPL code, which I would expect since the laser printer is a traditional PCL-based printer. So this seems to confirm that the document was able to properly spool to another printer on the same server.
Any suggestions on this would be appreciated.
Hi Marc Rohde,
Did you check the below link:
www.linkedin.com/.../microsoft-dynamics-365-finance-operations-using-zpl-ghazvinizadeh
One of our network admins was finally able to get it working by adjusting the security on the service account. I don't think we quite understand the magic that finally made it work but it is working.
We are going to make an attempt in a couple of weeks, assuming is stays up, to connect to another environment and see if we can recreate the issue an fix.
I haven't really heard people report issues specifically with this.
Can you post some screenshots of how you configured the wave label template / layout, and the printer config (from AX)?
The way things happen is that we:
- Put the generated ZPL into the azure blob storage
- DRA polls that queue and downloads the file
- Sends the contents directly to the Zebra printer RAW
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