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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Zebra Printer with Doc...
Supply chain | Supply Chain Management, Commerce
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Zebra Printer with Document Routing Agent

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Posted on by MarcRohde 308 User Group Leader

I have Document Routing Agent configured on working with all of my laser printers on my network with traditional reports but I have been struggling to get Zabra printers to work. Are there any special configurations that need to be considered?

I have the printer configured as a queue on the server running the document routing agent and it is visible in Dynamics as an available printer. When I print a test label from Windows to the printer I get a sample so I can see server to printer connectivity.

When I attempt to print a wave layout label to the zebra printer from Dynamics it never spools to the print queue. I validate this but placing the queue on hold so that I would see the document in the queue before it attempted to print.

I did the same test with the same label spooling to a laser printer and then it printed the ZPL code, which I would expect since the laser printer is a traditional PCL-based printer.  So this seems to confirm that the document was able to properly spool to another printer on the same server.

Any suggestions on this would be appreciated.

  • Suggested answer
    Junaid Idrees Profile Picture
    Junaid Idrees 12,746 on at
    RE: Zebra Printer with Document Routing Agent

    Hi Marc Rohde,

    Did you check the below link:

    www.linkedin.com/.../microsoft-dynamics-365-finance-operations-using-zpl-ghazvinizadeh

  • Verified answer
    MarcRohde Profile Picture
    MarcRohde 308 User Group Leader on at
    RE: Zebra Printer with Document Routing Agent

    One of our network admins was finally able to get it working by adjusting the security on the service account. I don't think we quite understand the magic that finally made it work but it is working.

    We are going to make an attempt in a couple of weeks, assuming is stays up, to connect to another environment and see if we can recreate the issue an fix.

  • Ivan (Vanya) Kashperuk Profile Picture
    Ivan (Vanya) Kashperuk on at
    RE: Zebra Printer with Document Routing Agent

    I haven't really heard people report issues specifically with this.

    Can you post some screenshots of how you configured the wave label template / layout, and the printer config (from AX)?

    The way things happen is that we:

    - Put the generated ZPL into the azure blob storage

    - DRA polls that queue and downloads the file

    - Sends the contents directly to the Zebra printer RAW

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