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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Sync not working for p...
Small and medium business | Business Central, N...
Suggested Answer

Sync not working for products and inventory

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Posted on by CS-31031534-0

Hi,

We are experiencing multiple issues with the standard Shopify connector in Microsoft Dynamics 365 Business Central.


  • Inventory sync shows as “successful” in BC, but quantities are not updating in Shopify

  • Products are no longer mapping correctly, sync shows as “successful” in BC

  • Orders are coming from Shopify, but BC no longer recognizes SKUs (items are not matched)

    •  

The issues started after running a Product Sync. It seems the mapping/identifiers between BC and Shopify may have been broken or reset.

Has anyone experienced a similar issue where:


  • sync completes successfully but no data is pushed

  • SKU matching suddenly stops working


    •  

Could this be related to Shopify Shop Card mapping, webhooks, or lost item/variant IDs? All settings are done accordingly, SKU's actually matching, have not been changed, tried to togle of back sync, enable buttons, nothing helps...

 

Any guidance on how to fix this would be appreciated. It was working perfectly for couple of months, no it's all gone. We run BC update on 15th of March. Issues started week later after we synced products.

Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    OussamaSabbouh Profile Picture
    OussamaSabbouh 12,828 Super User 2026 Season 1 on at
    Hello,
    This usually means the Shopify item/variant mapping got broken, not that the sync job itself is failing: Microsoft’s docs say inventory sync only updates Shopify when the Shopify variant is still linked to the correct BC item/variant, and SKU matching for orders depends on the SKU Mapping setup plus the stored Shopify Product/Variant links, so after a Product Sync it’s very possible the connector updated/recreated products or variants and left BC with stale or wrong mappings; that gives you “successful” sync in BC but no real updates in Shopify, and incoming orders then stop matching SKUs. The quickest checks are the Shopify Products / Shopify Variants pages, Item No./Variant No. links, Try Find Mappings, the SKU Mapping option on the Shopify Shop Card, and Shopify Log Entries for hidden Shopify-side validation errors.
    Regards,
    Oussama Sabbouh
  • CS-31031534-0 Profile Picture
    CS-31031534-0 on at
    Hi,

    Thanks for this. I removed all products, synced them again, and remapped everything. It seems to be working now, but I’m still concerned as I don’t know what caused the issue in the first place.
     
    Br,
    D

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