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Understanding the "Promised Delivery Date" Field in a 'Sales Order' – What, How, and Why?

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I'm trying to understand the Promised Delivery Date in Sales Order. I have few questions on it:

What does this field represent exactly? How is it different from other date fields present in Sales Order?
How is this field populated? Is it manually entered, automatically calculated, or updated based on other fields?
Why is this field important in the system? Does it states anything regarding the Sales Order?

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Dynamics 365 Business Central

Microsoft Dynamics NAV

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Govinda Kumar 2,304 Moderator on at

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The Promised Delivery Date in Sales Order is the date when the company confirms that the goods will be delivered to the customer.

Requested Delivery Date is when the customer wants the order.
Planned Delivery Date is when the system thinks the order can be delivered.
Shipment Date is when the order will leave the warehouse.
And Promised Delivery Date is the final date the company agrees to deliver.

It can be entered manually, and its important because it tells the customer when they will get their order. and it can help company plan shipments and stock.

Hope it helps
Thanks

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Jainam M. Kothari 15,732 Super User 2026 Season 1 on at

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Hello,

May this can help - https://community.dynamics.com/blogs/post/?postid=f5ac74ed-f239-45a5-bc43-babf4dfa763a#:~:text=Promised%20Delivery%20Date%3A%20The%20date,but%20you%20can%20change%20it.

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Ramesh Kumar 7,547 Super User 2026 Season 1 on at

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Hi,

The Promised Delivery Time is calculated based on the Shipping Delivery Time, Estimated Production Time, and the time required to fulfill an order.

Here is the link the about help you : https://learn.microsoft.com/en-ca/dynamics365/business-central/sales-how-to-calculate-order-promising-dates

If this helped you, please check the box Does this answer your question?

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YUN ZHU 99,082 Super User 2026 Season 1 on at

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Hi, hope the following helps as well.

How to Use Sales Order Dates in Business Central

https://www.forvismazars.us/forsights/2023/01/how-to-use-sales-order-dates-in-business-central

Thanks.

ZHU

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Khushbu Rajvi. 22,128 Super User 2026 Season 1 on at

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Hope this helps as well: https://community.dynamics.com/blogs/post/?postid=f5ac74ed-f239-45a5-bc43-babf4dfa763a#:~:text=Promised%20Delivery%20Date%3A%20The%20date,but%20you%20can%20change%20it.

https://archerpoint.com/how-use-sales-order-dates-microsoft-dynamics-nav/

https://stoneridgesoftware.com/guide-to-using-dates-in-dynamics-365-business-central/

https://learn.microsoft.com/en-us/dynamics365/business-central/sales-how-to-calculate-order-promising-dates

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Gerardo Rentería Ga... 25,555 Most Valuable Professional on at

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Hi, good day
I hope this can help you, and give you some hints.

D365 Business Central : Sales Order Dates - That NAV Guy

Best Regards
Gerardo

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Valentin Castravet 32,157 Super User 2026 Season 1 on at

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1. This field is there for informational purposes, as the name implies, its when you promised the customer that they will receive the goods

2. It's manually populated

3. It's there as an additional piece of information you can add to the order. There are several order date fields on the order, some of which are calculated by the system automatically. You can read more about that here - Calculate order promising dates - Business Central | Microsoft Learn

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

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