Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Dynamics 365 general forum / Track visitor's ac...
Dynamics 365 general forum
Answered

Track visitor's activities on website

(0) ShareShare
ReportReport
Posted on by Community Member Microsoft Employee

Hello Community,

I would like to confirm if Dynamics 365 Marketing supports tracking of visitors to 3rd-party website - for example an organization's website home page. In this case, the website is an existing site that was built on other platforms. It's not a website built by using the Dynamics 365 Marketing app. In this scenario, is it possible to use Dynamics 365 Marketing to track such visitor activities, and how can that be set up?

And besides Dynamics 365 Marketing, can the same be achieved using ClickDimension? Which one is a better fit for this use case?

Any insights would be appreciated.

Thank you!

Categories:
Other Functionality
  • Verified answer
    Nya Profile Picture
    Nya 29,054 on at
    RE: Track visitor's activities on website

    Hi D365_Eric,

    Yes, the marketing forms embedded on external websites can also track these kinds of data.

    If you have any further doubt about Dynamics 365 Marketing, it is recommended to post your issue in the forum of Marketing.

    (+) Dynamics 365 Marketing - Forums, Blogs, Support

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Track visitor's activities on website

    Thank you for the info!

    Would you know if using the embed forms on external websites would allow tracking of visitor's data such as "Location", "Device", "Date/Time Stamp", and other click actions back to Dynamics 365 Marketing?

  • Verified answer
    meelamri Profile Picture
    meelamri 13,198 User Group Leader on at
    RE: Track visitor's activities on website

    Hi 

    Please refer to this docs: https://docs.microsoft.com/en-us/dynamics365/marketing/track-online-behavior

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Replay: Dynamics 365 Community Call ERP Edition | October 9, 2024

Another great gathering of our Community!

Anton Venter – Community Spotlight

Kudos to our October Community Star of the month!

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

more Community News

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,570 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,683 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans