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Track visitor's activities on website

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Posted on by Community Member Microsoft Employee

Hello Community,

I would like to confirm if Dynamics 365 Marketing supports tracking of visitors to 3rd-party website - for example an organization's website home page. In this case, the website is an existing site that was built on other platforms. It's not a website built by using the Dynamics 365 Marketing app. In this scenario, is it possible to use Dynamics 365 Marketing to track such visitor activities, and how can that be set up?

And besides Dynamics 365 Marketing, can the same be achieved using ClickDimension? Which one is a better fit for this use case?

Any insights would be appreciated.

Thank you!

  • Verified answer
    Nya Profile Picture
    Nya 29,056 on at
    RE: Track visitor's activities on website

    Hi D365_Eric,

    Yes, the marketing forms embedded on external websites can also track these kinds of data.

    If you have any further doubt about Dynamics 365 Marketing, it is recommended to post your issue in the forum of Marketing.

    (+) Dynamics 365 Marketing - Forums, Blogs, Support

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Track visitor's activities on website

    Thank you for the info!

    Would you know if using the embed forms on external websites would allow tracking of visitor's data such as "Location", "Device", "Date/Time Stamp", and other click actions back to Dynamics 365 Marketing?

  • Verified answer
    meelamri Profile Picture
    meelamri 13,204 User Group Leader on at
    RE: Track visitor's activities on website

    Hi 

    Please refer to this docs: https://docs.microsoft.com/en-us/dynamics365/marketing/track-online-behavior

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