Microsoft Dynamics 365 | Integration, Dataverse...

Emails are stuck on draft status

(0) Share

Report

Posted on by Ash1990

Hello,

I have a user which cannot send emails, all sent emails are stuck on draft status. I checked his email address "approved", tried with different receivers, in To field i tried with 1 and multiple receivers. I compared his access with a colleague and they have same settings and roles.

Any ideas what can be the reason?

I have the same question (0)

All responses (2)

Answers (0)

Suggested answer

Community Member on at

Like (0)

Report

RE: Emails are stuck on draft status

Hi Ash1990,

Maybe you can try to enable his mailbox and run test again:

1.Navigate to Settings and then select Email Configuration.

2.Select Mailboxes.

3.Change the view from my My Active Mailboxes to Active Mailboxes.

4.Select the mailbox and configure it as the following screenshot:

5.then select the Approve Email button.

6.After the mailbox is approved, you can select the mailbox and then select the Test & Enable Mailboxes button.

Was this reply helpful? Yes No
Suggested answer

Bipin D365 28,981 Moderator on at

Like (0)

Report

RE: Emails are stuck on draft status

Hi,

Have you clicked on Send button on Email form to send an e-mail?

Was this reply helpful? Yes No