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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Outlook addin not conn...
Microsoft Dynamics CRM (Archived)

Outlook addin not connecting

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Posted on by stevepet 365

Hello!  Hope all is well.  

I am trying to use the CRM Outlook addin on my MAC using Parallels. (Outlook 2010 in a windows environment) I am trying to set up the Outlook CRM Client.  

I am able to login to CRM via a web browser just fine.  When I run the configuration wizard, I always get the following error, "Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate....."  Also, I am unable to run the Diagnostics Tool.  It starts to open then crashes every time.  

Any ideas would be great please!

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  • Donna Edwards Profile Picture
    Donna Edwards 2,996 on at

    You'll want to take a look in the log file for a more detailed description of the error.  The log file is found in C:\Users\loggedInUser\AppData\Local\Microsoft\MSCRM

    Open the log file and search for the word error starting from the bottom.  Read through the errors to learn more.

  • stevepet Profile Picture
    stevepet 365 on at

    Hi Donna,

    Thank you for the quick reply.  My only problem is that the diagnostics tool will not load.  It crashes every time I try to open it.

    I also took your advice and looked in that file.  There are 16 text documents.  The latest one must have 2000 lines and nothing in red.  

    Ideas?

    Steve

  • Donna Edwards Profile Picture
    Donna Edwards 2,996 on at

    I can't remember the exact name of the log file but look in the one that has the most recent modify date.  You won't find red font.  You need to search for the word error.   You can also post the log file and we'll take a look and see if we can find anything.  What update rollup do you have on the machine for the Outlook Client.

    You can also have a look at this tool and see if it helps.  http://rc.crm.dynamics.com/rc/2011/en-us/online/5.0/outlook-troubleshooting.aspx

     

  • stevepet Profile Picture
    stevepet 365 on at

    Hi Donna,

    In reagards to the rollup, I would think it is the most recent as this is a new install today...

    Below is the log file:

    59:21|   Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 9/27/2013 2:59:20 PM ===

    14:59:21|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize

    14:59:21|   Info| Client Configuration Wizard Version      : 5.0.9690.2903

    14:59:21|   Info| Client Configuration Wizard LanguageID   : 1033

    14:59:21|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized

    14:59:21|   Info| Query all rows in profile table

    14:59:21|   Info| Outlook is  initialized

    14:59:21|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized

    14:59:21|   Info| Client Configuration Wizard Running Mode : Normal

    14:59:22|   Info| Configuration file Type : Online.

    14:59:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm

    14:59:23|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo

    14:59:23|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile

    14:59:24|   Info| Logon mapi store

    14:59:24|   Info| Logon admin service

    14:59:24|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds

    14:59:24|   Info| Query all rows in msg service table

    14:59:24|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds

    14:59:24|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded

    14:59:24|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded

    14:59:24|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo

    14:59:24|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm

    14:59:25|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown

    14:59:25|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer

    14:59:25|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm

    14:59:25|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm

    14:59:25|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData

    14:59:25|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls

    14:59:25|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls

    14:59:25|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData

    15:02:57|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click

    15:02:57|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection

    15:02:57|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection

    15:02:57|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click

    15:03:22|  Error| Error connecting to URL: disco.crm.dynamics.com/.../Discovery.svc Exception: Microsoft.Crm.CrmException: Logon failed because credentials are invalid ---> Microsoft.Crm.Passport.IdCrl.IdCrlException: LogonIdentityEx()

      at Microsoft.Crm.Passport.IdCrl.OnlineServicesFederationLogOnManager.LogonOrgId(String policy, String partner, LOGON_FLAG logonFlag)

      at Microsoft.Crm.Passport.IdCrl.OnlineServicesFederationLogOnManager.Logon(String userName, String password, String partner, String policy, String& memberName)

      at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()

      --- End of inner exception stack trace ---

      at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()

      at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)

      at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)

      at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)

    15:03:22|  Error| Error connecting to URL: dev.crm.dynamics.com/.../Discovery.svc Exception: Microsoft.Crm.CrmException: Logon failed because credentials are invalid ---> Microsoft.Crm.Passport.IdCrl.IdCrlException: LogonIdentityExWithUI()

      at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager.LogonPassport(String policy, String partner, LOGON_FLAG logonFlag)

      at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager.Logon(String userName, String password, String partner, String policy, String& memberName)

      at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()

      --- End of inner exception stack trace ---

      at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()

      at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)

      at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)

      at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)

    15:03:37|  Error| Error connecting to URL: disco.crm.dynamics.com/.../Discovery.svc Exception: Microsoft.Crm.CrmException: Logon failed because credentials are invalid ---> Microsoft.Crm.Passport.IdCrl.IdCrlException: LogonIdentityEx()

      at Microsoft.Crm.Passport.IdCrl.OnlineServicesFederationLogOnManager.LogonOrgId(String policy, String partner, LOGON_FLAG logonFlag)

      at Microsoft.Crm.Pas

  • stevepet Profile Picture
    stevepet 365 on at

    Btw, I should mention that I can log into our CRM via any web browser....

  • stevepet Profile Picture
    stevepet 365 on at

    An added comment, please see below when I use the same web address as using CRM through a web browser:

    28:58|  Error| Error connecting to URL: http://*******/XRMServices/2011/Discovery.svc Exception: System.ServiceModel.Security.SecurityNegotiationException: The caller was not authenticated by the service. ---> System.ServiceModel.FaultException: The request for security token could not be satisfied because authentication failed.

      at System.ServiceModel.Security.SecurityUtils.ThrowIfNegotiationFault(Message message, EndpointAddress target)

      at System.ServiceModel.Security.SspiNegotiationTokenProvider.GetNextOutgoingMessageBody(Message incomingMessage, SspiNegotiationTokenProviderState sspiState)

      --- End of inner exception stack trace ---

  • Donna Edwards Profile Picture
    Donna Edwards 2,996 on at

    Have a look at this KB article

    support.microsoft.com/.../2666080

  • stevepet Profile Picture
    stevepet 365 on at

    Argh.  That did not work either... I registered my email address with Windows Live to no avail.

  • Donna Edwards Profile Picture
    Donna Edwards 2,996 on at

    and you received a verification email and clicked the link in the verification email to verify your account? If you successfully completed all three of those steps and it is still not working, it is possible that you have some windows credentials interfering.  Look at the steps at the bottom of this article and complete all of them then try again.

    http://weblogs.asp.net/pabloperalta/archive/2012/12/12/there-is-a-problem-communicating-with-the-microsoft-dynamics-crm-server-outlook-2010-through-vpn-system-servicemodel-faultexception-the-request-for-security-token-could-not-be-satisfied-because-authentication-failed.aspx

  • stevepet Profile Picture
    stevepet 365 on at

    Yes, I promise...

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