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selling Serialized items in POS D365 F&O Retail and commerce

Posted on by 30

I'm trying to setup items with serial numbers and sell them in the POS, I've done every setup that I can and I'm sure I'm still missing something.

The issue that I'm facing is that when I sell a serialized item the POS ask me to enter the Serial number for the item, and what ever I enter the system takes it even if the serial that I've entered is not from the On-hand in the Headquarter "111222333" for example, and when I'm done of POS posting "Transactions and Financial Statements" the sales order comes to the Headquarter and a new line is created on the "On-hand screen" of the item with the entered serial number "111222333" with Negative "-1 Qty", the Warehouse that is connected to the store that I'm selling on don't have the Negative physical inventory checkbox on "I've cleared it", Anyone knows what I'm missing here??

If anyone want to see my setup pages just ask what page and I'll upload an image of it.

  • ToddB Profile Picture
    ToddB on at
    RE: selling Serialized items in POS D365 F&O Retail and commerce

    Hi Deya,

    If this is not working in your environment, please create a support incident with Microsoft.

  • Deya Saleh Profile Picture
    Deya Saleh 30 on at
    RE: selling Serialized items in POS D365 F&O Retail and commerce

    Hi ToddB,

    as you asked you can see my setup here,

     3326.png2313.png

    and the jobs I run is, "product availability with tracking dimensions" PATH: Retail and commerce > Retail and commerce IT > Products and inventory

    The second job is "Product availability" you can run it from the same path above or from the "Distribution schedule" job No. 1130.

  • ToddB Profile Picture
    ToddB on at
    RE: selling Serialized items in POS D365 F&O Retail and commerce

    Hi Deya,

    Thank you for the information.

    Can you provide screen shots of the setup for the below?

    pastedimage1619625149481v1.png

    Also, were the below jobs run?

    pastedimage1619625202084v2.png

  • Deya Saleh Profile Picture
    Deya Saleh 30 on at
    RE: selling Serialized items in POS D365 F&O Retail and commerce

    We have downloaded version 10.0.18 to get this feature and we enabled it, but no new effects are added, we still have the same issue.

  • ToddB Profile Picture
    ToddB on at
    RE: selling Serialized items in POS D365 F&O Retail and commerce

    Hi Deya,

    Can you let us know what version you are using (ie. 10.0.17)?

    In reviewing the referenced document, the below section discusses features that were introduced in 10.0.17:

    pastedimage1619624495505v1.png

  • Deya Saleh Profile Picture
    Deya Saleh 30 on at
    RE: selling Serialized items in POS D365 F&O Retail and commerce

    I'm sure there is some sitting somewhere to prevent this scenario, because it's written in this article but I've done every thing in this and I still facing the same problem.

    The article:

    docs.microsoft.com/.../pos-serialized-items

  • Guanghui Profile Picture
    Guanghui on at
    RE: selling Serialized items in POS D365 F&O Retail and commerce

    This should be by-design, when you sell a product with serial number which is not in headquarter, there will be inventory transaction with negative quantity.

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