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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM for Outlook crashe...
Microsoft Dynamics CRM (Archived)

CRM for Outlook crashes presentationhost.exe

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Posted on by Nuckles 250

Dynamics CRM v4 rollup 11, CRM for Outlook Client v 4.0.7333.2862, ACP.

I am having problems using CRM for Outlook and ACP xbap application on the same platform.  The CRM dll crashes presentationhost.exe that ACP depends upon.  Anyone come across this or have a solution?

 Log Name:      Application
Source:        Application Error
Date:          21/07/2010 09:29:46
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      LT00427
Description:
Faulting application name: PresentationHost.exe, version: 4.0.31106.0, time stamp: 0x4af3afc1
Faulting module name: crmabp32.dll, version: 4.0.7333.2862, time stamp: 0x4c0097fe
Exception code: 0xc0000005
Fault offset: 0x0002a9b8
Faulting process id: 0x15c8
Faulting application start time: 0x01cb28aeb476168b
Faulting application path: C:\Windows\System32\PresentationHost.exe
Faulting module path: c:\Program Files\Microsoft Dynamics CRM\Client\Bin\crmabp32.dll
Report Id: 1e32cfb9-94a2-11df-b547-005056c00008

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  • dchen Profile Picture
    dchen 5 on at

    I'm seeing this same issue in our test environments. Clean install of Win7 x86 or x64, Office 2010 x86. We have Agent Communications Panel (ACP) loaded and anything past CRM Rollup 6 for Outlook causes the presentationhost.exe crashes about a minute or so into loading the ACP interface.

    Anyone been able to find a fix? Our current workaround is to stick with Rollup 6 but it's a pity since Rollup 11 has the updates for Office 2010

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