Setting up alerts

(0) Share

Report

Posted on by Community Member

HI,

I manage the queues in my organization and want to set up alerts for my team, so that when I create a case for them an alert is sent to them that something has been created and assigned to them. We need the same to happen when a case is assigned from one user to the other.

How is this possible. Please suggest.

Thanks

Adi

*This post is locked for comments

I have the same question (0)

All responses (3)

Answers (2)

Sort by

Verified answer

Deeps 1,875 on at

Like (1)

Report
Copy link

Link copied!

You can write a workflow to send Email Notifications to new owner. Make Sure workflow runs only when a case is assigned.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report
Copy link

Link copied!

Hi,

Thanks for your response.

I am new to CRM, can you please help me with the steps?

Regards

Adi

Was this reply helpful? Yes No
Verified answer

Inogic 764 on at

Like (1)

Report
Copy link

Link copied!

We can use OOB workflow to send an email to the record owner. when a case is created or any

record is been assigned.

Below links can be refer to create Workflow

https://technet.microsoft.com/en-us/library/dn531057.aspx

https://technet.microsoft.com/en-us/library/dn531067.aspx

If this answered your question, please make sure to Mark this as an Answer.

Thanks!

Was this reply helpful? Yes No