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How to Display Email Address in activities From Address?

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Posted on by Hari Pathivada

70

Hi All,

Some customers are sending an emails from external outlook/email to existing Queues in Dynamics 365 online. From address it's displaying Name and same time related contact also created automatically.

Please guide me how to proceed further.

Thanks & Regards,

Hari Pathivada

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Hari Pathivada 70 on at

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RE: How to Display Email Address in activities From Address?

Hi Sam,

We need to displaying From is email address and need to Contact has been created automatically.

Thanks & Regards,

Hari Pathivada
Hari Pathivada 70 on at

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RE: How to Display Email Address in activities From Address?

Hi Sam,

Thanks for your Replying !!

We need a display From is email address and contact creation also required.

Please help me any other possibilities.

Thanks & Regards,

Hari Pathivada
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Inogic 24,094 on at

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RE: How to Display Email Address in activities From Address?

check the email settings under personal options

Uncheck automatic creation of records to stop creating contacts automatically.

You can navigate to personal options using the gear icon as shown below

Hope this helps!

Sam

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