web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / How to remove duplicat...
Microsoft Dynamics CRM (Archived)

How to remove duplicates from static marketing lists

(0) ShareShare
ReportReport
Posted on by Community Member

Hi, I would like to know if it is possible to remove duplicates from static marketing lists and preventing them from sending duplicated emails. These lists contain contacts added through a workflow (query: update marketing list members). I see that there are duplicated twice, three, four or even five times and I guess it is because they are duplicated in CRM contacts, too, but I cannot take the risk of sending so many times the same email to one client. 

Thank you in advance

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    Hello,

    I don't think it's possible to add the same record to marketing list. I believe you have duplicates inside CRM. My recommendation is following:

    1. Run duplicate detection job.

    2. Go through results, merge duplicates.

    3. Remove members of marketing list based on query where contact is inactive.

    That should resolve your issue.

  • Community Member Profile Picture
    Community Member on at

    Hi, Andrew!

    Thanks for your reply, although I am not exactly sure if that can solve my issue. 

    I've checked the duplicated contacts and they are not duplicated in CRM, so the problem should lie on the workflow. I've cleaned the lists manually and when I remove a duplicated contact (they are always quadrupled, not just duplicated) all the records from the same contact disappear, so I decided to add them manually and checked that they cannot duplicate even though I try to add the same contacts more than once. 

    Do you have any idea why this happens? And could you confirm that despite having the same record quadrupled the emails will not be sent 4 times to the same record?

    Thank you very much in advance

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans