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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / 'Insufficient Perm...
Microsoft Dynamics CRM (Archived)

'Insufficient Permissions' error message when trying to REPLY to email from Queue

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Posted on by Community Member

Hello,

Users are unable to REPLY to emails from queue but CAN forward emails. 

0572.reply.PNG

3286.permissions.PNG

I'm pretty sure it's a security role issue. Below is what I've set up for them: 

3286.security.PNG

(As you can see, we don't want users deleting anything). 

All mailboxes for our users has been approved and set up for server-side sync both inbound/outbound.

Thanks!

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi,

    please download the Log File and post the content.

    best regards
    Niklas

  • Community Member Profile Picture
    Community Member on at

    Where can I download the log file from?

  • Community Member Profile Picture
    Community Member on at

    Its the button besides "OK" in your screenshot

  • Community Member Profile Picture
    Community Member on at

    Hi,

    please download the Log File and post the content.

    best regards

    Niklas

  • Community Member Profile Picture
    Community Member on at

    Is there a way to format it so it's easier to read?

  • Community Member Profile Picture
    Community Member on at

    search for     prv  

    there should be something like   "missing prvFooBar privilege"

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    I discovered the issue. The append/ append to permissions were not set on the contact. I updated this and the problem has been resolved.

  • Community Member Profile Picture
    Community Member on at

    there you go

  • Community Member Profile Picture
    Community Member on at

    Can I know who is the recipient of the email, contact?

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