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Small and medium business | Business Central, N...
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Customer Statement emails being blocked by Office365 Exchange

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Our monthly statements get emailed to our customers.  The screen to do this heere:
 
The email account we use to send emails out of Business Central is getting blocked when we do this. 

I have not found any way to 'whitelist' this account that is getting blocked. 
I know Microsoft does have some sending limits: https://learn.microsoft.com/en-us/office365/servicedescriptions/exchange-online-service-description/exchange-online-limits#sending-limits-1
but it makes not mention of blocking, just throttling really.
I have edited the outbound SPAM filter to only warn, not block the user, but that is not taking effect in this case for some reason. There's gotta be another location to set this up.
 
This is Microsoft Products from end to end, so I'm puzzled as to how/why there's no solution!!
 
  • Suggested answer
    Judy Profile Picture
    Judy Microsoft Employee on at
    Customer Statement emails being blocked by Office365 Exchange
    Hi Sir,
     
    Can you share the reproduce steps when you send emails from business central, any screenshot will be better.
    You can check if there are any error messages when your email gets blocked.
    Based on your description, maybe you can try to remove a user from the Restricted entities page in the Microsoft 365 Defender portal.
     
    Hope it helps. 
    Best Regards
     
  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 993 Super User 2024 Season 1 on at
    Customer Statement emails being blocked by Office365 Exchange
    Are you sending from the same Entra ID tenant that is holding your Business Central environment?
    And have you defined a e-mail scenario for sending?
    Are you sending from a personal or shared mailbox?
    Maybe you can share the error / blocking messages that you are getting?

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