Small and medium business | Business Central, N...

Customer Statement emails being blocked by Office365 Exchange

(0) Share

Report

Posted on by eastcoasteh

Our monthly statements get emailed to our customers. The screen to do this heere:

The email account we use to send emails out of Business Central is getting blocked when we do this.

I have not found any way to 'whitelist' this account that is getting blocked.
I know Microsoft does have some sending limits: https://learn.microsoft.com/en-us/office365/servicedescriptions/exchange-online-service-description/exchange-online-limits#sending-limits-1

but it makes not mention of blocking, just throttling really.

I have edited the outbound SPAM filter to only warn, not block the user, but that is not taking effect in this case for some reason. There's gotta be another location to set this up.

This is Microsoft Products from end to end, so I'm puzzled as to how/why there's no solution!!

Categories:

Dynamics 365 Business Central

I have the same question (0)

All responses (2)

Answers (0)

Suggested answer

Inge M. Bruvik 1,111 Moderator on at

Like (0)

Report

Are you sending from the same Entra ID tenant that is holding your Business Central environment?

And have you defined a e-mail scenario for sending?

Are you sending from a personal or shared mailbox?

Maybe you can share the error / blocking messages that you are getting?

Was this reply helpful? Yes No
Suggested answer

Judy Microsoft Employee on at

Like (0)

Report

Hi Sir,

Can you share the reproduce steps when you send emails from business central, any screenshot will be better.

You can check if there are any error messages when your email gets blocked.

Based on your description, maybe you can try to remove a user from the Restricted entities page in the Microsoft 365 Defender portal.

Please refer to the MS document: Microsoft Defender for Office 365 email entity page | Microsoft Learn

Hope it helps.

Best Regards

Was this reply helpful? Yes No

Join the conversation

Community site session details

Customer Statement emails being blocked by Office365 Exchange

Helpful resources

Quick Links

Responsible AI policies

Neeraj Kumar – Community Spotlight

Congratulations to the November Top 10 Community Leaders!

Leaderboard > Small and medium business | Business Central, NAV, RMS

Featured topics

Product updates

Community site session details

Customer Statement emails being blocked by Office365 Exchange

Helpful resources

Quick Links

Responsible AI policies

Neeraj Kumar – Community Spotlight

Congratulations to the November Top 10 Community Leaders!

Subscribe to this forum!

Select categories

Leaderboard > Small and medium business | Business Central, NAV, RMS

Featured topics

Product updates