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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Sales Order Cancelation
Small and medium business | Business Central, N...
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Sales Order Cancelation

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Posted on by ssabbah 7

Hi there,

I need to cancel a sales order on business central, but the quantities are already in the shipped column. I got a message "Qty shipped not invoiced must be equal to "0" in sales line..." 

Customer statement is correct and inventory (items stock) is correct as well; and I don't want to do things that might ruin this.

Any suggestions????

Thanks

Categories:
Dynamics 365 Business Central
Dynamics 365 Business Central
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  • Verified answer
    keoma Profile Picture
    keoma 32,729 on at
    RE: Sales Order Cancelation

    that means you have reduced the item quantity double (2 sales orders with same content in lines, both posted/shipped). with the undo shipment it should be corrected. the quantity in the system (bc) should be the same as in the physical inventory.

    if this is really not so, then ...

    use the Standard Item Journal, use entry type "negative adjmt.".

    goto docs.microsoft.com/.../ui-work-general-journals

  • ssabbah Profile Picture
    ssabbah 7 on at
    RE: Sales Order Cancelation

    Thanks a lot; it worked. But mow I have the items back into stock, while physically they aren't, as they were shipped and invoiced under different sales order. How can I correct the inventory in system?

  • Gianardi Profile Picture
    Gianardi 112 on at
    RE: Sales Order Cancelation

    If the quantity has not been invoiced you can run the undo of posted shipment.

  • Verified answer
    keoma Profile Picture
    keoma 32,729 on at
    RE: Sales Order Cancelation

    goto the according "posted sales shipment" (menu documents/shipments), select all lines you want to cancel, select lines/function/undo shipment. 

    after that you can delete the sales order. 

    you should also check, if the changes match the physical inventory.

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