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Reverse a sales return receipt ( Not invoiced)

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Posted on by Omar_OEL

How do I cancel a sales return receipt for an unbilled quantity

I've tried using the undo receipt feature to reverse the return receipt but unfortunately the system shows me this error

Regards

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Inge M. Bruvik 1,045 Moderator on at

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RE: Reverse a sales return receipt ( Not invoiced)

The problem here is that the item ledger entry generated when you posted the receipt is already applied to another transaction. And when that is the case you have no other option than to invoice the return and then credit it again.

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Omar_OEL on at

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RE: Reverse a sales return receipt ( Not invoiced)

i can't invoice the received quantity

Error; You cannot invoice more than 0 units ( the quantity invoiced 0)

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Inge M. Bruvik 1,045 Moderator on at

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RE: Reverse a sales return receipt ( Not invoiced)

That looks a bit strange. Maybe you can have a partner / developer look at why it will not post?

Not being able to look in the system i am not able to suggest a solution to you.

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YUN ZHU 93,155 Super User 2025 Season 2 on at

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RE: Reverse a sales return receipt ( Not invoiced)

Hi, as NorthW said, this is strange, I tried undo again. This does not seem to be a problem.

Is there customization? I think you can contact your Partner.

Hope this will help.

Thanks.

ZHU

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DynamiQs on at

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RE: Reverse a sales return receipt ( Not invoiced)

You can use a sales return order when you want to track receipt and potential refund of items being returned from a customer. After posting a receipt you can then invoice it and post as a sales credit memo. Once the receipt of items is received it is posted as a ledger entry for a sales return receipt and therefore cannot be reversed. To reverse it without any posting impact, invoice at 100% discount. This will effectively reverse it. You can then manually remove the items returned from the inventory item ledger.

Hope this helps,

Amy

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Omar_Berk 45 on at

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RE: Reverse a sales return receipt ( Not invoiced)

Thanks for your answers.

I have already tried those steps, but the issue here is when you hit "undo receipt", the system shows me this error

The only solution I have found is to add an item line with a negative quantity in the sales return order and receive it. so that I can neutralize its impacts

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Community Member on at

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RE: Reverse a sales return receipt ( Not invoiced)

Omar,

The Item you are trying to Undo has already been sold, consumed or used. Their is not Quantity left in the Item Ledger Entry, Entry No. 24228 to return. You are correct you do what you noted. However, why has it been consumed/sold if you are undoing? If this is all timing, then I would follow your solution.

Thanks,

Steve

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LizHK 187 on at

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RE: Reverse a sales return receipt ( Not invoiced)

Thanks Zhu, we had exact same issue and you solved our problem!

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