Successful Approval Request - Notification to Sender

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Posted on by SL_GP_BC_123

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In BC workflows, I'd like to configure a notification back to the sender once an approval request is approved. My approver is getting the initial notification and can approve the request successfully. However we have been unable to send a message back to the sender once the request is approved. To that end I configured the following, but it does not seem to be working. Any suggestions, tips or tricks to getting that return e-mail setup. Look forward to a response.

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Dynamics 365 Business Central

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Valentin Castravet 32,689 Super User 2026 Season 1 on at

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I wrote a blog post about doing this, hope this helps - Notify Workflow Requestors of Approval Outcomes in Dynamics 365 Business Central - Dynamics 365 Business Central Insights

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

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SL_GP_BC_123 1,112 on at

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@Valentin Castravet Appreciate the response. I tried the setup but am still not getting the response to sender to fire back. Is there anything else I may be missing. In this case the approver is a direct approver and both are setup in Approver User Setup.

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Yi Yong 2,721 Super User 2026 Season 1 on at

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Hello,

Can you check the Job Queue Ledger Entries of codeunit 1509?

It could be missing permissions.

Otherwise, you can open "Email Outbox" page to see if there is issue on the email account.

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SL_GP_BC_123 1,112 on at

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Once again, thank you @Valentin Castravet for the assistance with the configuration and thank you @Yi Yong for pointing me to the Job Queue page and the email outbox page.

Turns out the configuration was correct, however for testing purposes we are using the external accountant license for the additional approver user. By design they can approve, but they cannot generate the outbound e-mail.

Again appreciate the assist.

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Yi Yong 2,721 Super User 2026 Season 1 on at

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Glad that it is resolved @SL_GP_BC_123, it will be helpful if you can mark the responses as Solution so that people with similar encounters will know what to look out for.

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