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Hi,
One of my users was trying to pull out report from Customer > Statements.
When she tried to do filter, she encounter a few AR numbers not appearing and each time she searched, she will encounter this error.
Hope that someone can advise me on this.
Hi MS@C,
Can you check if it is the same Report id as mine?
Thank you for your response! I go to Customers, then go to report, then go to Statement and I don't have the same options as you show:
Are we both trying to get the same customer statement?
Thank you!
Hi MS@C,
Filters I refers to this. You got to play around before you can find the result you want.
Not sure if you need to do this, I also need to pull the star date to an earlier date.
Hi Dirk, thanks. I managed to understand why. It was due to different filters.
For the AR numbers which are not appearing ... please check
- are there entries which you think should appear on the report
- do these customers use a different/specific "Document Layout" ... sending emails .... send to email address is filled ?
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