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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / ERROR : The serial no ...
Small and medium business | Business Central, N...
Suggested Answer

ERROR : The serial no information does not exist identification fields and values item no.='' variant no=" serial no="

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Posted on by Alberta Payments 5

I have set up Items and upload serial #. Through Item Journal -> Line -> item tracking lines -> uploaded serial # associated with particular item.

 

Now, I’m stuck at invoicing – I have gone and picked the item/serial # that is available and can’t post the invoice. Keep getting the error message below:

 

Open record” The serial No information does not exist. Identification and value item no = 1001 variant code = serial No 2019032600163

I have the same question (0)
  • Suggested answer
    Mariana Restani Profile Picture
    Mariana Restani Microsoft Employee on at

    Hello,

    I see you opened a support case with this issue. I'm currently owning that support request and will work there to determine the issue. I will reply back to this post with the answer to help others with this same message.

  • Aparraga Profile Picture
    Aparraga 16 on at

    Hi Mariana

    Did you get a chance to determine the issue.  My problem is similar, fro a Lot Number, the message appears when I try to post a warehouse receipt.

    Message :

    The Lot No. Information does not exist. Identification fields and values: Item No.='IN1000001',Variant Code='',Lot No.='67895'

    Thanks

    Amilcar

  • Suggested answer
    Aparraga Profile Picture
    Aparraga 16 on at

    Hi again Mariana

    I found in another blog the answer

    In order to post a warehouse receipt with a lot number (that does not exist yet in BC)

    In the item tracking code card,

    You have to put off the switch: "LOT No Info must exist"

    There is a similar switch in the Serial No section.

    Thanks.

    pastedimage1623273543977v1.png

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