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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Business central saas ...
Small and medium business | Business Central, N...
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Business central saas updates at night

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Posted on by jjtorres 8
Hello,

We have a client working with business central saas and he complains that at night, between 2 AM and 4 AM, disconnection errors occur in business central.
Specifically yesterday the error you received was /The intermittent database connectivity issues you observed may be caused by us rebalancing your resources to provide you with a better usage experience. If the problem persists, contact your system administrator/

On other occasions it was the error /An administrator changed one or more extensions in the application, so the page you were working on had to be closed/. No administrator or user had updated any extension.
Minor release updates are configured to run on the weekend.
 
I suspect that it is Microsoft that makes these updates, but I don't know if this can be configured or how to solve it, since the client complains about these connection interruptions when working at night.
 
Do you know what may be happening?
Categories:
Business Central
Business Central
Business Central
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 72,895 Super User 2024 Season 2 on at
    Business central saas updates at night
    I have recently encountered customer complaints that the Job Queue has stopped. The reason shown is system update or scheduled maintenance. . .
    But this does not happen every day. If it affects your business, it is recommended to submit an SR to Microsoft. Let them assist in the investigation.
     
     
    Hope this helps.
    Thanks.
    ZHU
  • jjtorres Profile Picture
    jjtorres 8 on at
    Business central saas updates at night
    Hello,
     
    From the Dynamics 365 Business Central admin center, in the operations section, there is nothing reflected in that time slot.
     
    In the telemetry section, this appears, which is exactly the message that appeared to the client.
     
  • gdrenteria Profile Picture
    gdrenteria 11,796 Most Valuable Professional on at
    Business central saas updates at night
    Hi
    Have you been able to activate telemetry?, and analyze if there is any operation that impacts the environment at that time.
    You could also go to the BC admin and look in operations section to see if any activity has been carried out in that environment at the time of the problem.
    BR
    GR

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