web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Custom message at port...
Microsoft Dynamics CRM (Archived)

Custom message at portal when CRM is down

(0) ShareShare
ReportReport
Posted on by Community Member

Hello,

We are using D365 v8.0 CRM and provisioned D365 Portals as well. We have planned for upgrade for CRM and during this CRM upgrade portals also wont be accessible for end users. So,we want to display custom message during CRM and portals down.

Any ideas please

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Nicholas Hayduk Profile Picture
    Nicholas Hayduk 2,863 on at

    Since the data for a Portal is stored in CRM, if the CRM is unavailable, so will the portal.  So what I recommend (assuming you're using a different domain that the OOTB something.microsoftcrmportals.com) is to setup another website elsewhere (like an Azure Web App perhaps) that displays the message you want, and then update the DNS entry that typically points to your Portal to point to that temporary site.  That way when users try to access the Portal, they'll actually be accessing your temporary site with the message you want.

    I'd also recommend keeping the TTL on your DNS entry low so that once it does come back up (and you've pointed the DNS entry back at the actual Portal), they'll get an updated entry quickly.

    Nick

  • Nicholas Hayduk Profile Picture
    Nicholas Hayduk 2,863 on at

    Good news - looks like something official to handle this is coming as part of the April 19 release:

    docs.microsoft.com/.../maintenance-mode-portal

    Nick

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans